FAQ

FAQ

How fast will you ship my order and how do you ship?

• Items in stock will usually ship within 24 hours.

• USA shipping is USPS mail for everything except larger items (guitars, etc) which ship FedEx ground. Canada: all shipping is USPS mail. Overseas: all shipping is USPS mail.

• Every item we ship has either a USPS or FedEx tracking # which you will receive.

What’s your turnaround time for relic’ing or finishing?

• Relic’ing complete guitar (just aging–no finish work): about 3 weeks.

• Necks and bodies (just aging–no finish work): about 2 weeks.

• Hardware/plastic: about 1 week.

• Finish work: 12+ weeks (due to drying time of nitro before wet sanding/buffing).

What’s your return policy?

• 24 hour approval on all “stock” guitars, guitar kits, bodies, necks, tops. You must contact us and we must receive a return tracking # within 24 hours. If any of these items are not returned (received by us) within 10 days there will be a restocking fee of 20%.

• 7 days for all other items (must be returned with a tracking #).

• All items must be returned in the same condition as when sold.

• All items must be shipped back fully insured against loss or damage.

• No returns on “custom” or “special” orders (items we do not normally stock, custom built guitars, etc).

• Shipping/insurance is not refundable unless item is defective; actual shipping/insurance will be deducted from your refund even if we shipped for “free.”